Terms & Conditions

These Terms & Conditions were last updated on 6 July 2026.

Please read these terms carefully before engaging our services. By instructing Uncommon Web Development to carry out any work, you agree to be bound by these terms.

1. About These Terms

These terms and conditions govern the relationship between Uncommon Web Development ('we', 'us', 'our') and you, our client ('you', 'your'). They apply to all web design, web development, and related digital services we provide.

These terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.

2. Our Services

We provide bespoke web design and development services including, but not limited to: custom website design and build, content management system (CMS) setup, search engine optimisation (SEO) foundations, website hosting consultancy, and ongoing maintenance and support.

The specific scope of work for your project will be agreed and documented in writing (typically in a proposal or project brief) before work begins. Any changes to the agreed scope must be agreed in writing and may affect cost and timeline.

3. Enquiries and Quotes

All quotes are provided free of charge and without obligation. A quote remains valid for 30 days from the date it is issued, after which it may be subject to revision.

A quote is an estimate of the work based on the information provided at the time. If, during the project, the scope changes materially from what was agreed, we reserve the right to revise our fees accordingly. We will notify you and agree any additional costs before proceeding.

4. Payment Terms

Our standard payment structure is as follows: a deposit of 50% of the agreed project fee is due before work begins; the remaining 50% is due on completion, prior to the website going live or files being transferred.

For larger projects, we may agree a milestone-based payment schedule, which will be set out in the project proposal.

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

If a project is put on hold or cancelled by you after work has commenced, the deposit is non-refundable. If work completed at the point of cancellation exceeds the value of the deposit, we reserve the right to invoice for the reasonable value of work completed.

5. Project Process and Timeline

Timelines are estimates and are dependent on the timely provision of content, feedback, and approvals by you. We will always aim to communicate clearly about progress and any delays.

Our standard process includes a Discovery phase, Design phase, Build phase, and Launch phase. Specific milestones and review points will be agreed at the start of the project.

Each phase typically includes a set number of revision rounds as specified in your proposal. Revisions beyond the agreed rounds may be charged at our standard hourly rate.

If a project is inactive for 30 days or more due to lack of response or content from you, we reserve the right to reschedule the project, which may affect the original timeline and completion date.

6. Your Responsibilities

You agree to: provide all required content, assets, and information in a timely manner; respond to queries and requests for approval within a reasonable time (we consider 5 working days reasonable unless otherwise agreed); ensure that all content and materials you supply do not infringe any third-party intellectual property rights; obtain any necessary licences or permissions for content, images, or other materials you provide.

We are not liable for delays, errors, or additional costs arising from late or incomplete provision of content or approvals from your side.

7. Intellectual Property

Upon receipt of full payment, we assign to you all intellectual property rights in the custom design and code created specifically for your project. This includes the visual design, custom-written code, and bespoke assets produced by us.

We retain the right to use any third-party libraries, frameworks, plugins, or tools used in the build under their respective licences. You are responsible for maintaining the licences for any third-party software, fonts, stock imagery, or plugins incorporated into your project.

We retain the right to use your project in our portfolio and marketing materials, including screenshots, case studies, and mentions of your business name, unless you request otherwise in writing.

Until full payment is received, all work remains the intellectual property of Uncommon Web Development.

8. Confidentiality

We treat all client information as confidential. We will not share any information about your project, business, or strategy with third parties without your consent, except where required by law or where necessary to deliver the project (for example, passing assets to a hosting provider).

We ask that you treat any processes, tools, or proprietary methods we share with you during the project as confidential.

9. Hosting and Maintenance

We may recommend or assist in setting up third-party hosting for your website. Any hosting arrangements are agreements between you and the hosting provider directly. We are not responsible for hosting performance, uptime, or costs unless we have specifically agreed to manage hosting on your behalf as part of a separate service agreement.

Where we offer ongoing maintenance or support packages, the terms of those services will be set out in a separate agreement.

10. Warranties and Liability

We warrant that work will be carried out with reasonable care and skill in accordance with the agreed specification. We will remedy any defects in the work that are reported within 30 days of launch at no additional charge, provided they result from our error and not from changes made by you or a third party.

To the fullest extent permitted by law, we exclude liability for: indirect or consequential losses; loss of profit, revenue, or business; loss of data or business interruption; and losses arising from content or instructions supplied by you.

Our total liability to you in connection with any project shall not exceed the total fees paid by you for that project.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Termination

Either party may terminate the agreement in writing if the other party commits a material breach of these terms and fails to remedy it within 14 days of written notice.

We reserve the right to suspend or terminate a project if invoices remain unpaid beyond 30 days of the due date.

On termination, you will pay for all work completed up to the termination date. Any work not yet completed will not be delivered until all outstanding amounts are paid.

12. Events Outside Our Control

We shall not be liable for any delay or failure to perform our obligations where such failure is caused by circumstances beyond our reasonable control, including but not limited to illness, acts of god, third-party service outages, or changes in platform APIs or hosting environments.

13. Consumer Rights

If you are a consumer (an individual acting outside the course of a business), the Consumer Rights Act 2015 applies and your statutory rights are unaffected by these terms. Where any clause in these terms conflicts with your statutory rights, your statutory rights shall prevail.

14. Governing Law and Jurisdiction

These terms are governed by English law. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these terms from time to time. Any changes will be published on this page. If you have an active project with us, we will notify you of any material changes. Continued engagement with our services after any update constitutes acceptance of the revised terms.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Us

For any questions relating to these terms, please contact us at: info@uncommonweb.co.uk or 03331 888 200.