Business calls, without the telecoms headache.

Often, yes. Existing numbers can usually be moved between compatible providers through a process called number porting. The specialist provider will check the number, current service and contractual details before confirming that it can be transferred. You should not cancel the existing service before the port has been approved.

Yes, subject to number availability. Numbers beginning with 03 are UK-wide non-geographic numbers. Calls to them must cost no more than calls to standard 01 or 02 numbers and must be included in call allowances in the same way. They can be useful for businesses that serve customers across several areas or do not want their main number associated with one particular town.

Number transfers are planned to minimise disruption, but a short switching window can sometimes occur. Your existing service should remain active until the transfer has been approved, and the proposed timing and any temporary call-routing arrangements will be agreed before the move.

Because VoIP normally depends on local power and internet connectivity, calls may not work during an outage unless backup measures have been put in place. Ofcom specifically notes that broadband-based VoIP services require additional measures to continue working during a power cut. Possible resilience measures include routing calls to mobiles, using a secondary internet connection, adding 4G or 5G failover or providing suitable power backup. The right approach depends on how critical uninterrupted calling is to your business.

Not necessarily. Some teams prefer traditional desk phones, while others make and receive calls through a computer headset or mobile application. A mixed setup is also possible, allowing each member of staff to use the device that suits how they work.

Yes. Calls can be routed across offices, home workers, mobile staff or different departments. Rules can also be configured for opening hours, busy periods, unanswered calls and occasions when one location is unavailable.

Some telecoms platforms can connect with Microsoft Teams so staff can make and receive external calls through the Teams application. This is an optional integration and may require separate Microsoft licensing; Microsoft Teams is not the underlying telecoms provider.

Many modern phone and contact centre platforms can connect with compatible CRM and customer-management systems. Depending on the platforms involved, this might allow incoming calls to display customer details, create activity records or make it easier for staff to access relevant information. Integration requirements are checked before anything is recommended.

Yes, where the selected platform supports it. Call recording must be used for a clear business purpose with appropriate privacy information, access controls and retention rules. Staff and callers must also be informed where required.

Uncommon helps define the requirement, shape the solution and coordinate delivery. The telecoms contract, billing, technical service and ongoing support are provided by our specialist telecoms partner. We remain involved during implementation and can handle related Microsoft 365, CRM and website work.

Our provider’s indicative starting prices are £15 per month for business number and routing services, £99 per month for a cloud VoIP phone system and £299 per month for a contact-centre solution. Your quotation will confirm the users or agents included, setup, equipment, VAT, call allowances, contract length and any additional charges before you commit.